Associate Director of Graduate Admissions

​JAug. 2020 - Present

 

• Slate Technolutions CRM database management operations manager with primary focus on coordination of the development and maintenance of the enrollment management system for all graduate, post-baccalaureate, and certificate programs, assisting with increasing total enrollment by 30%.

• Develop manual interfaces & APIs with other software systems; end-user training in software systems & processes for program admissions counselors; manages communication and workflows for the Graduate Admissions Office and its cross-campus partners (e.g. Registrar, Financial Assistance, International Programs, Technology Services, and Undergraduate Admissions);

• Collaborates on common data definitions regarding the interface of college-wide data files and operations.

• Manage & reconcile $30,000 department budget covering program recruitment events, payroll, and office necessities.

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Assistant Registrar

​Jul. 2016 - May 2020

 

• Managed daily operations for data management & analysis in CampusNexus Student Information System; course timetabling and classroom scheduling; customer service and support to internal and external constituents; enforced FERPA and other compliance related mandates, and provided administrative support to the University Registrar/Institutional Researcher. 

• Developed and updated Registrar policies and processes for record management, operation manuals, software system trainings, and enhancement projects which increased record production efficiency and customer satisfaction by 40%. Developed a yearly records management schedule which increased records accuracy by 80%.

• Trained staff in Advising, Billing, and Academics departments in functions and processes of the student information system (SIS) to assist in data analysis and record management productivity.

• Advised on student system technical capacity/flexibility issues for several university wide committees.

 

 

Academic Record Processor

​Jul. 2015 - Jun. 2016

• Informed customers of departmental policies and procedures related to requests and provided appropriate forms and instructions.

• Resolved complex inquiries from customers relative to services provided by the department or other University policies and/or programs.

• Assisted in the transition from paper transcripts to electronic format by creating rules in Banner (Oracle Fusion Middleware Forms Services). Made Lead Processor after training to be the main point of contact for non-routine tasks and made decisions on or any changes to daily processes.

 

Academic Counselor and Online Customer Service Rep

​Feb. 2012 - May 2015

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• Counseled new, current, and graduating students on all academic  and personal matters related directly to the successful completion of their degree, including student conduct, scheduling, resource access, and barrier resolutions.

• Assisted internal & external customers and students with obtaining information & connecting respective parties pertaining to educational and other services provided by 4 school brands (The Art Institutes, Brown Mackie College, Argosy University, and South University).

• Promoted to Team lead after 1 year, created and presented job & product knowledge training of new and current web chatters. Assisted supervisors with job performance observations. Assisted with creating Mentor program for new employees.